TERMS AND CONDITIONS

Welcome to Spring Copenhagen website and online shop
We hope you will be satisfied with your experience and your purchase here!

You must be 18 years old, and have a valid credit card to shop on our website. If you are not yet 18 years old, you can have an adult make the order for you.

When you use our shop the following Terms and Conditions is valid. Please read them before making your purchase. Conditions apply for the purchase of goods on www.springcopenhagen.com

Most of Spring Copenhagens items and products in this online shop is to be found and can be bought in the physical stores and dealers we are working with internationally. See and find stores and dealers here: www.springcopenhagen/dealers

If you have questions regarding your purchases, products, order, please feel free to contact customer service at: shop@springcopenhagen.com.

We try to respond as quickly as possible to your enquiry. In busy periods, our respond time might be up to five business days.

Terms and Conditions of Sale
The following General Terms and Conditions of Sale concern the offer and sale of products on the website www.springcopenhagen.com owned, launched and maintained by: Spring Copenhagen ApS
Sandvejen 26, 4000 Roskilde, Denmark, CVR/VAT-no: 37156736, Telephone: +45 3168 5854 (Monday to Thursday: 10.00-15.00 (CET), Friday: 10.00-12.30 (CET))

Requests for information should be made to shop@springcopenhagen.com
We try to respond as quickly as possible to your enquiry. In busy periods, our respond time might be up to five business days.

Trademarks & copyright
All products, designs, names, logo and content included and other gained material on this website and emails are protected by international copyright and trademark laws. You are not permitted to use, copy, reproduce, redistribute, alter, sell og promote any of our products, items or designs, product names, design names, logos or trademarks presented on this website without prior written consent from Spring Copenhagen ApS. These terms and conditions are subject to the laws of Denmark and any dispute related to this, the website, its services or these terms and conditions shall be settled by the courts of Denmark.


Privacy policy
Your privacy is very important to us. We protecting the privacy of our website visitors and customers. We respect your privacy and we will never sell, rent, lease or give away your personal information to any outside parties other than our third party processors. For the sole purpose of operating our website and business, close suppliers or third party processors (such as credit card companies, customer service providers and shipping companies) may process your information, but only to the extent that it is needed to assist us and you.

When you place an order with us, we request certain personal information. You must provide contact information and financial information (for instance credit card number, expiration date and the three digit security code). We use this information for billing purposes and to complete your order and to give you, if possible, track and trace information through the shipping company and shipping partners.

All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer and data protection legislation. If we have trouble processing an order, we will use this information to contact you. Your telephone number and mail is required for shipping purposes – in case the shipping company needs to contact you regarding the delivery. We use third party web beacons to help analyse where visitors go and what they do while visiting our website. We reserve the right to modify this privacy policy and terms and conditions at any time, so please review it frequently.

Content, product availability and prices – disclaimer
Spring Copenhagen ApS strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be held liable for these errors or changes and neither Spring Copenhagen ApS, nor any employee, partners or representative of Spring Copenhagen ApS can be held liable for damages arising from the use of this website or the products sold here.

Use of cookies
Cookies are needed to get the website to work, and for you to have a good shopping experience. Cookies help us to know a little bit about how you use our website, and this improves the browsing experience both for you and others. The cookies used on this site are primarily used for traffic measurement and to improve the content of the website. If you continue to browse on this website, you accept the use of cookies. Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you will not be able to take full advantage of our website if you do so. For more information and how to delete cookies, please read our cookie policy.

This website is operated and owned by: 
Spring Copenhagen ApS. A cookie is a small data file, which we save on your computer to keep track of what is happening during your visit and to recognise the computer. A cookie is not a programme and does not contain viruses. The website's use of cookies are necessary to get the website function. Cookies also helps us to keep track of your visit to the website, so we can constantly optimise and target the website to suit your needs and interests. Cookie remember, for example, what you have added to your basket, whether you have visited the site before, whether you are logged in and which language and currency you would like to have the website in. 

Here is the overview of the website's use of cookies and our partners in this regard: 
These cookies are required in order for the website to provide a service, which the end user has explicitly requested. This could for example, be cookies, which are used to make the shopping basket to work. Preference cookies are used to ensure the best possible user experience on the website. It is, for example, selected preferences such as language, currency or selections, which make navigation easier. No personally identifiable data is gathered with this type of cookies.

These cookies are used for the operation of the website. They can, for example, count the number of visitors or other information, which will be used for analysis. They are also used in questionnaires. These cookies can, to a limited extent, gather data, which can be attributed to the individual user. These cookies are used to track users across their visits to several websites. These cookies can be used to build profiles, which show which searches each user has made, or which pages they have visited. These cookies can store data, which identifies the individual user or which contains specific information about the user. Anonymous data may be shared with a third party. 

Cookies, which you have previously accepted, can subsequently be deleted easily. If you use a PC with an up to date browser, you can delete your cookies by using shortcut keys: CTRL + SHIFT + Delete If the shortcut keys do not work, and/or you are us ing a MAC, you need to start by finding out which browser you use and then clicking on the appropriate link: Remember: If you are using several browsers, you must delete cookies in all of them. For instance Internet Explorer, Mozilla Firefox, Safari, Google Chrome, Opera, smartdevices and smartphones.

Applicable law
Any dispute arising between a customer and Spring Copenhagen ApS will be settled in accordance with the laws of Denmark.

Ordering
www.springcopenhagen.com shop is open 24/7 all year. You must be 18 years old, and have a valid credit card to shop on our website. If you are not yet 18 years old, you can have an adult make the order for you. Please note, that the shop and the website might temporarily be down for maintenance.

In the checkout process you will need to fill in your details; like your name, shipping address etc. You can check the products and total amount during check out. When you have entered your informations and are complete with your orders, clicked ok to terms and conditions, and pressed ok, you have made a binding offer for the purchase of the items you have chosen.

At this stage your order is still subject to our acceptance. When we have accepted your order, we will obtain an authorization from your credit card company for the amount on the order. We are not withdrawing money from your card at this stage (made to order products will be withdrawn immediately to begin the production), but the amount will be reserved on your account. This is a normal process with banks and credit card companies. If your credit card is not authorized, your order will not be processed further. Directly after you have placed your order, you will receive a confirmation e-mail including the terms and conditions for your order.

Secure payment
No credit card fees are charged by us. Please note that it is not possible for us to charge a higher amount than the one approved by you.
All prices are listed including Danish VAT. We accept: VISA, VISA ELECTRON,MASTERCARD, PAYPAL, MAESTRO, SOFORT, IDEAL and more. 
Payment is processed via Altapay through a Nets approved and PCI-certified payment solution. Altapay uses SSL-encryption in the communication with Nets. SSL is short for Secure Socket Layer and is a security protocol that ensures that data is encrypted in the communication between the customer, the Spring Copenhagen online shop and Altapay. It is therefore not possible for third parties to intercept any credit card information. Furthermore, Altapay is fully PCI certified. The purpose of the PCI standard is to have a common, international standard that defines a range of demands for storing, transmission and handling of credit card data – and how it should be ensured that the requirements are complied with.


Vat, customs and import duties
If your delivery country charges customs or import duties - these will be charged once the package reaches the destination country. You will have to pay these charges. This also applies to the purchase of gifts or other purchases made on behalf of another recipient.
Unfortunately, we have no control over customs and import charges and we cannot inform you how much they will be before you order. Customs policies vary widely from country to country. Please contact your local customs office for further information. All product prices, other services as shipping cost include tax (VAT). Please note that local VAT and customs duties might will apply upon receiving your package.

Company orders
Please contact info@springcopenhagen.com for further information and special deals. 

Delivery
We ship worldwide. The shipping charge depends on your delivery country and your purchase amount. Find your delivery zone below and see the shipping charges - as well as how much you need to order for to qualify for free shipping.

If your items are in stock your order is normally shipped from our warehouse within 1-3 business days form receiving your order. Most of our shipments are handled by UPS, PostNord, GTS.

When your order is packed and on its way, you will receive an e-mail or sms from the transport company with a tracking number and an estimated date of the delivery. Larger orders: We ship your order with special carrier, depending on the country of delivery. You will be contacted directly by email after you placed the order with more information about delivery time and dates. Please see below for estimated delivery times.
(prices coming soon and will be listed here)

Shipping time: Please note that the listed duration is only an estimated delivery time.
Please allow 1-3 business days for packing. You will receive an e-mail from our system or our shipping partner with a tracking number and a more specific delivery date. Overseas, large orders please contact us. Please note that local customs and vat might will be charged when shipping outside Denmark.

Cancellation
You can cancel your order if it has not yet been shipped from our warehouse. Contact us and we will help you: shop@springcopenhagen.com

If your order has been shipped from our warehouse you can not cancel your order. The order will be shipped to you, and you will have to handle it as normal return.

Order changes
You can change the shipping address on your order if it has not yet been shipped from our warehouse. If your new shipping address has a different shipping fee, you will have to pay the difference.
If your order has been sent from our warehouse you cannot change the shipping address or the contents on your order. The order will be sent to the original address, and you will have to handle it as normal return if you have changes. Contact us and we will help you: shop@springcopenhagen.com

Returns
You may change your mind within 14 days of receiving your items. You have to notify us before the 14 days if you want to return your order. Please contact us at shop@springcopenhagen.com if you want to return a product.

After you have received the products you ordered, you may carefully examine and try the items within the period of 14 days, but only in a manner as you would if you examined the products in our dealers store, reseller etc. If the items or packing have been used in excess of what is normal in order to examine them, you will be held liable for the decrease in value of the items the use has caused. When we have received the items, we will notify you if there is any loss of value of the product and if your refund will be lower than the price paid.

If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us. But we do not cover the return shipping cost. The refund will be paid back to the credit card (or method of payment) used to pay for the order within 14 days of receiving the notification of your wish to return the order. However the refund will not be paid before we have received the items at our warehouse.

Return shipping
The shipping costs for returning an order are not covered by us, and must be paid by you, and must also be arranged by yourself. For larger orders we can arrange for the return, but the shipping charge is still to be paid by you, and is still your responsibility. For large orders please contact us shop@springcopenhagen.com.
The items you want to return are your responsibility until they reach our warehouse. Damage done while returning / shipping the product to our warehouse is your responsibility. Please make sure you pack the return safely to prevent any damage to the products or boxes, as this will affect the value of the product, and thus our possibility to resell the item. Make sure the product’s original packaging is intact. Please keep receipts and tracking numbers as proof of sending the items back.

How to return an item
- Notify by email on shop@springcopenhagen.com within 14 days after receiving your order that you want to return
  something
- Send your items and the original packaging back to us within 14 days from your notification
- Send a notice on paper and put it together with the product you want to return. And do also send a copy to
   shop@springcopenhagen.com
- The notice shall contain your name, address, e-mail address, Order ID (The code of letters and numbers in your
   confirmation email), Order No. (find this on your invoice), name of product,  quantity of products, a description of your
   reason(s) for returning.

- Note that the return shipment cost must be paid by you, and is not covered by Spring Copenhagen ApS
- You will receive your refund within 14 days after we receive the notification or the model withdrawal form. However the
  refund will not be paid before we have received the product at our warehouse or we have received documentation proving
  the product have been shipped.
- If the product are not received in their original packaging and in the same condition as you received it, a deduction might
  be made. The deduction can similar to the decrease of the value of the products or 100 % if its broken.

Our return address is:
Spring Copenhagen ApS
c/o Ackro
Faverland 26
2600 Glostrup
Denmark


Return shipping costs
The return shipment cost must be paid by you, and is not covered by Spring Copenhagen ApS. Please see below for estimates on return shipping costs.
(return shipping cost will be added and listed here soon)

*Small orders and products: Based on Postnord, GLS and UPS standard price for a small package. Please contact your shipping partner directly for a quote for your package.
**Large orders and products: Based on our shipment company’s normal rates for large items. Please contact us for an exact price/offer for your destination at shop@springcopenhagen.com

Damaged or faulty products
If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact us at: shop@springcopenhagen.com
If you send us an e-mail, please include as many details as possible including your order number. Do also include picture(s) if there is something wrong. You are entitled to give notice of defects for a period of 24 months. If something is wrong with the product, your claim should be sent to us as soon as possible from the time that you notice the problem. The claim will only be considered as eligible if the item’s defect is not caused by either misuse of the product or other injurious behaviour. You must make the complain within reasonable time after you have discovered the defect in the product. If you file your complaint within two months after the defect is discovered, the claim is always timely. You can either have a new product sent, a discount or return the product for a refund. This will be decided from case to case. If you send back damaged or faulty items please se info about how to return an item. If your claim is valid we will of course cover your shipping expenses for returning the item to us, remember to provide us with documentation for your expenses.
The items are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent (any further) damage to the products or boxes. And please keep receipts and tracking codes as a proof of sending the items back.

Refunds
If we accept your return order as valid and the product can be re-sold as new, we will give you a full refund of the purchase price, including the original shipping charges for the items that you return to us.
But we do not cover the return shipping cost. The refund will be paid back to the credit card or method of payment used to pay for the order within 14 days of receiving the notification of your wish to return the order. However we reserve the right to withhold the refund we have received and inspected the items at our warehouse. Please note that a full refund cannot be given if:
- You have actually used the products for its purpose.
- The item has been damaged while it was in your custody (e.g. during transportation back to our warehouse)
- You have handled the items in other ways than you normally would in a our dealers store for examining the nature of the
  type of item and its features.

Disputes
If you want to file a complaint about items, design and products bought at Springcopenhagen.com, you can contact Konkurrence- og Forbrugerstyrelsen (Denmark). You can also contact Online Dispute Resolution (European Commission). This is relevant for customers within the EU. When filing your complaint you must state our standard customer shop-service mail address: shop@springcopenhagen.com